At c789, responsible gaming is not a policy that lives in a footer — it is a core part of how we operate. We genuinely care about the wellbeing of every Pakistani player on this platform. This page walks you through c789's player protection tools, self-exclusion options, deposit limits, warning signs of problem gambling, and how to get help if things ever stop feeling fun.
Our Commitment
c789 is Pakistan's premium online casino and sports betting platform. We put a lot of work into making the experience genuinely enjoyable — from PSL cricket betting to live blackjack, from slots to the full sportsbook. But we are equally invested in making sure that the fun stays fun. For the vast majority of players, gambling is a leisure activity, a bit of extra excitement on a PSL match night or a casual spin on a Saturday afternoon. It stays that way when players stay informed and stay in control.
Problem gambling is real, and c789 takes it seriously. Our responsible gaming framework gives every player on the platform practical tools to manage their activity — spending limits, session controls, cooling-off periods, and full self-exclusion — alongside clear information about where to turn if gambling ever begins to feel out of hand.
The golden rule at c789: never gamble money you cannot comfortably afford to lose, never chase losses, and never use gambling as a way to deal with stress, anxiety, or financial pressure. If any of those feel familiar right now, please read on.
If you feel you have lost control of your gambling, please use the self-exclusion tool available inside your c789 account dashboard right now. It activates immediately, requires no waiting period, and is available to every registered player at any time, at no cost.
c789 is committed to responsible gaming practices as required under its international gaming licensing framework. All player protection tools described on this page are operational and accessible through your account settings or by contacting support.
Our Principles
These principles guide every decision c789 makes when it comes to player protection — from how our games are configured to how our support team responds to at-risk players.
c789 does not permit any individual under the age of 21 to register or gamble on the platform. Age is verified during registration and confirmed via KYC documentation before any withdrawal is processed. Suspected underage accounts are immediately suspended pending investigation.
Every c789 player can set daily, weekly, and monthly deposit limits directly from their account dashboard. Once set, a limit can only be decreased immediately — increases require a mandatory 7-day cooling-off period before taking effect, giving you time to reconsider.
If you feel gambling is becoming a problem, c789 provides full self-exclusion — a complete block on accessing your account and all gambling activity. Self-exclusion is immediate, free, and available for periods of 1 month, 3 months, 6 months, 1 year, or permanently. There is no cancellation window once activated.
c789 allows players to set session time limits — a maximum duration for any single gambling session. When the limit is reached, you are automatically logged out. You can also set reality-check reminders that notify you of how long you have been playing at regular intervals you define.
Need a short break without committing to full self-exclusion? c789 offers cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you cannot deposit or place bets, but your account remains accessible for withdrawal. Cooling-off activates the moment you request it.
In addition to deposit limits, c789 players can set maximum loss limits — a cap on how much you are willing to lose within a given period. Once the limit is reached, your ability to place further bets is automatically suspended for the remainder of that period, regardless of account balance.
Step-by-Step
All responsible gaming tools are accessible directly from your c789 account dashboard under the "Player Protection" or "Responsible Gaming" section — no need to contact support for most actions. Here is how to use each tool.
Log in to your c789 account → go to Account Settings → select "Deposit Limits" → choose daily, weekly, or monthly → enter your preferred maximum in PKR → confirm. The limit activates immediately. To lower it, the change is instant. To raise it, submit the request and wait 7 days — this delay is intentional and cannot be waived.
Go to Account Settings → select "Cooling-Off" → choose your preferred duration (24h, 48h, 7 days, or 30 days) → confirm. You will be immediately logged out and cannot log back in or make deposits for the chosen period. Any pending withdrawals will still be processed normally during the cooling-off period.
Go to Account Settings → select "Session Controls" → set your preferred reminder interval (e.g., every 30 minutes or every 60 minutes) and your maximum session duration. When the reminder interval arrives, a notification will display how long you have been playing. When the maximum duration is reached, you will be automatically logged out.
Go to Account Settings → select "Self-Exclusion" → choose your preferred exclusion period (1 month, 3 months, 6 months, 1 year, or permanent) → confirm. Self-exclusion is immediate and irreversible for the chosen period. Any available balance can be withdrawn — contact support via live chat to process a withdrawal request during self-exclusion.
If you wish to permanently close your c789 account, contact the support team via live chat or email. Permanent account closure can be requested at any time. Any available balance will be processed for withdrawal before closure. Permanently closed accounts cannot be reopened — you would need to create a new account to use c789's services again, subject to the standard registration and age verification process.
Tip for Pakistani players: If you use JazzCash or EasyPaisa for deposits, setting a monthly deposit limit in PKR directly within c789 is one of the most effective practical tools available. It puts a hard ceiling on your gaming spend without relying on willpower alone.
Quick Reference
Responsible Gaming Limits at a Glance
Warning Signs
Problem gambling can develop gradually. Many players do not recognise it until it has already caused harm. The following are recognised warning signs. If several of these feel familiar, please consider using c789's self-exclusion tool and reaching out for support.
If you recognise yourself in several of the above, that is not a character flaw — problem gambling is a recognised behavioural condition. The most important step is acknowledging it. Please use c789's self-exclusion tool today and consider reaching out to a qualified counsellor. Your wellbeing matters more than any bet.
Self-Assessment
Adapted from internationally recognised responsible gaming questionnaires used by licensed gaming operators worldwide. Answer honestly — this is for your benefit only.
If you answered "Yes" to two or more of the above questions, c789 strongly encourages you to activate the self-exclusion tool in your account settings, and to speak with a professional counsellor. You can also reach c789's responsible gaming support team via live chat at any time.
Age Verification
c789 operates a strict 21+ age policy. No player under the age of 21 may register, deposit, or gamble on c789. This is not just a regulatory requirement — it reflects c789's genuine commitment to protecting young Pakistanis from the potential harms of gambling before they are mature enough to manage it responsibly.
Age is verified at registration through identity document checks, and again confirmed via full KYC documentation before any withdrawal request is processed. Accounts where age cannot be confirmed are suspended until verification is completed. Accounts found to belong to individuals under 21 are closed immediately, with any deposited funds returned to the payment source.
If you share a device with younger family members — children, younger siblings, or anyone under 21 — c789 strongly recommends enabling device-level parental controls on your phone or computer to prevent access to gambling sites and apps. Keep your c789 account credentials private and log out after each session.
Age Verification Process at c789
Step 1 — Registration Date of Birth
Date of birth is collected at registration and checked to confirm 21+ eligibility before the account is activated.
Step 2 — KYC Document Verification
CNIC, passport, or other government-issued ID is reviewed to confirm the player's identity and date of birth prior to any withdrawal being processed.
Step 3 — Suspected Underage Suspension
If c789 has reason to believe an account holder is under 21, the account is suspended immediately pending age verification. If confirmed underage, the account is permanently closed.
If you are a parent or guardian and discover that a minor has used your c789 account or created their own account, please contact support immediately via live chat or email. c789 will investigate and take appropriate action within 24 hours.
Need Help?
If you feel that gambling is no longer fun — that it has become a source of stress, financial difficulty, or emotional harm — please know that professional help is available. c789 is not a counselling service, but we can point you in the right direction.
c789 Responsible Gaming Support
Available 24/7 via live chat inside your c789 account. Our support team can activate limits, cooling-off periods, or self-exclusion on your behalf instantly — no waiting period required.
Access: Live chat or [email protected]
GamCare (International)
GamCare provides free, confidential advice and emotional support to anyone affected by problem gambling — available in English. Operated by a registered UK charity with decades of experience in responsible gaming support.
Website: gamcare.org.uk (external resource)
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope with each other so they may solve their common problem and help others recover from a gambling problem. Free, worldwide, peer-led support groups.
Website: gamblersanonymous.org (external resource)
c789 does not operate, endorse, or control the external support organisations listed above. They are provided for informational purposes only. If you are experiencing a mental health crisis or having thoughts of self-harm, please contact emergency services in your area immediately.
Take Control Today
If anything on this page felt familiar — if you recognised yourself in the warning signs, if you answered "yes" to any of the self-assessment questions — please take action today. Log in to your c789 account and activate the responsible gaming tools available to every Pakistani player, or reach out to our support team right now.