c789 Privacy Policy —
Your Data, Handled With Care

c789 operates the online casino and sports betting platform accessible at c789.today and all associated sub-domains. For the purposes of this Privacy Policy, c789 acts as the data controller — meaning c789 is the entity responsible for determining the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through:

• Account registration and ongoing account management on c789.today.
• Deposits, withdrawals, and any other financial transactions processed through the platform.
• Participation in casino games, sports betting, live casino, slot games, and any other Service offered by c789.
• Communications with c789's customer support team, whether via live chat, email, or any other channel.
• Promotional and bonus participation, including welcome bonuses and ongoing reload offers.
• Browsing behaviour on c789.today, including pages visited and features used, as captured via cookies and analytics tools.

If you have questions about this Privacy Policy or wish to exercise any of your data rights, you can reach c789's support team via live chat inside your account (available 24/7 in English and Urdu) or by emailing [email protected]. Email enquiries regarding privacy matters receive a response within two to four hours during normal operating periods.

c789 collects personal data through two primary channels: information you provide directly, and information we collect automatically when you use the platform.

Information you provide directly:

• Identity data: Full legal name, date of birth, CNIC or passport number, and a copy of your government-issued identification document (required for KYC verification).
• Contact data: Email address, mobile telephone number, and residential address (city, province).
• Financial data: JazzCash or EasyPaisa account number, bank account details (for HBL, UBL, Meezan Bank, Allied Bank, or SadaPay transfers), or USDT TRC20 wallet address used for deposits and withdrawals. c789 does not store full card numbers or banking passwords.
• Account credentials: Username and hashed (not plain-text) password. c789 never stores passwords in plain text.
• Support communications: The content of messages you send to c789's support team, including any attachments you submit.
• Verification documents: Copies of identity documents submitted during the KYC process, including photographs where provided.

Information collected automatically:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and connection type.
• Usage data: Pages visited on c789.today, game sessions initiated, betting history, session duration, login and logout times, and features accessed.
• Transaction data: Records of all deposits, withdrawals, bets, game sessions, bonus activations, and wagering activity.
• Cookie data: Information collected via cookies and similar tracking technologies as described in Section 6 of this policy.

c789 uses the personal data it collects for the following specific purposes:

c789 does not use personal data for automated individual decision-making that produces legal or similarly significant effects, except where required for fraud detection purposes. Where automated processing flags an account for review, the final decision regarding account restriction or closure involves human review by c789's compliance team.

c789 processes personal data only where a valid legal basis exists for doing so. The legal bases applicable to c789's data processing activities are as follows:

• Contract performance: Processing is necessary to fulfil c789's contractual obligations to you as a registered player — including account management, payment processing, and provision of the gaming and betting Services.
• Legal obligation: Processing is required to comply with c789's obligations under its international gaming licence, including KYC identity verification, anti-money laundering (AML) screening, responsible gaming monitoring, and regulatory reporting.
• Legitimate interests: Processing is necessary for c789's legitimate business interests, including fraud prevention, platform security, IT systems management, and improving the quality and relevance of the Services — provided that such interests are not overridden by your own rights and interests.
• Consent: Processing is based on your freely given, specific, informed, and unambiguous consent — applied where c789 sends you direct marketing communications. You may withdraw consent for marketing communications at any time by contacting the support team or using the unsubscribe option in any marketing email.

c789 does not sell, rent, or trade personal data to third parties for their own commercial use. Personal data is shared only in the following limited and specific circumstances:

• Payment processors: Financial data is shared with payment service providers (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 infrastructure providers) solely to process your deposits and withdrawals. These providers operate under their own privacy and security standards and are contractually prohibited from using your data for any purpose beyond transaction processing.
• KYC and identity verification providers: Identity documents and identity data may be shared with third-party KYC verification services as required under c789's licensing obligations. These providers are bound by data processing agreements and process your data exclusively for the purpose of identity verification.
• Game content providers: Anonymised or pseudonymised session data (not personally identifiable information) may be shared with certified game studios to facilitate game session management and resolve technical disputes. Full identity data is not shared with game content providers.
• Regulatory and legal authorities: c789 is obligated to disclose personal and transaction data to its licensing authority, law enforcement agencies, financial intelligence units, and other competent authorities where required by applicable law or regulatory directive. c789 has no discretion to refuse such disclosures where they are legally mandated.
• Fraud prevention and AML screening services: Identity and transaction data may be cross-referenced against fraud prevention and sanctions screening databases as part of c789's AML compliance programme.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by c789 may have access to personal data strictly to the extent necessary for the professional services they provide. All such parties are bound by confidentiality obligations.

All third parties with whom c789 shares personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it has been shared. c789 does not permit third-party processors to use your data for their own independent purposes.

c789 uses cookies and similar tracking technologies on c789.today to operate the platform, maintain your session, understand how players use the site, and improve the relevance and performance of the Services. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and enable secure authenticated access to your account dashboard. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised or aggregated information about how visitors use c789.today — which pages are visited most, where errors occur, and how players navigate through the platform. This data is used exclusively to improve platform performance and user experience.
• Functionality cookies: These cookies remember your preferences — such as your language setting, preferred display options, and previously used payment methods — so that you do not need to re-enter them on each visit.
• Marketing cookies (consent-based): Where you have consented to receive marketing communications, cookies may be used to track the effectiveness of those communications and to personalise offers displayed to you within the platform. Marketing cookies are not set without your prior consent.

You can control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies will affect the functionality of c789.today and may prevent you from logging in or accessing your account. Disabling analytics or marketing cookies will not affect your ability to use the core Services.

c789 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual. Where anonymised data is retained beyond these periods for analytical purposes, it no longer constitutes personal data and falls outside the scope of this policy.

c789 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and c789's servers.
• Encryption at rest for all sensitive personal and financial data stored on c789's infrastructure.
• Access controls limiting access to personal data to c789 staff and processors who require it for their specific role, on a strict least-privilege basis.
• Two-factor authentication (2FA) available to all registered players to protect account access, and mandatory for all c789 internal systems that handle personal data.
• Regular security assessments of c789's infrastructure, including penetration testing and vulnerability scanning conducted by qualified security professionals.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with applicable regulatory requirements.
• Hashed password storage: User passwords are stored using industry-standard one-way hashing algorithms. Plain-text passwords are never stored or transmitted by c789.

As a c789 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact c789's support team via live chat or email. c789 will respond to all valid data rights requests within a reasonable period, typically within 30 days of receipt.

• Right to access: You have the right to request a copy of the personal data c789 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: You have the right to request correction of inaccurate personal data c789 holds about you. You can update certain account details directly through your account settings.
• Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data where there is no longer a legal basis or legitimate purpose for c789 to retain it. This right is subject to c789's legal and regulatory retention obligations, which may require certain data to be retained even after account closure.
• Right to restrict processing: You have the right to request that c789 restricts its use of your personal data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to c789 in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to object: You have the right to object to c789 processing your personal data where that processing is based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on consent (specifically, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to complain: If you are dissatisfied with how c789 handles your personal data, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Where c789 has reasonable grounds to believe that personal data has been provided by an individual who is under the age of 21, c789 will immediately suspend the relevant account, cease all processing of that individual's data for the purpose of providing the Services, and take steps to delete the personal data concerned subject to any legal retention obligations that may apply.

If you are a parent or guardian and have reason to believe that a minor has created a c789 account or provided personal data to c789 without your knowledge, please contact c789's support team immediately via live chat or email. c789 will investigate and take appropriate action promptly upon receipt of such notification.

c789 reviews and updates this Privacy Policy periodically to reflect changes in its data processing activities, applicable law, regulatory requirements, or operational practices. The "Effective" date at the top of this policy indicates when the current version came into force.

Where c789 makes material changes — meaning changes that substantively affect your rights or the way c789 processes your personal data — c789 will notify registered players via their registered email address at least seven days before the changes take effect. Non-material changes (such as clarifications of language or formatting adjustments that do not affect substance) may be made without advance individual notification, though the updated policy will always be accessible at c789.today/privacy-policy.

Continued use of c789's Services following the effective date of any updated Privacy Policy constitutes your acknowledgement that you have reviewed the updated policy. If you do not agree to an updated policy, you should contact c789's support team to request voluntary account closure and withdrawal of any available Balance before the updated policy takes effect.

For any queries, requests, or concerns relating to this Privacy Policy or to c789's handling of your personal data, please contact c789's support team using any of the following channels:

• Live chat: Available 24/7 inside your c789 account dashboard, in both English and Urdu. Live chat response times are typically under two minutes during normal operating hours.
• Email: [email protected]. Data privacy enquiries receive a response within two to four hours during normal operating periods.

If you wish to raise a formal complaint regarding c789's handling of your personal data and are not satisfied with the outcome of your initial contact with the support team, you may escalate the matter to c789's Data Protection Officer by requesting escalation via the support team. All formal complaints are acknowledged within 48 hours and receive a substantive response within 30 days.

You also have the right to lodge a complaint directly with the relevant data protection supervisory authority in your jurisdiction if you believe that c789 has processed your personal data in breach of applicable data protection laws. This right exists regardless of whether you have first raised the matter with c789, though c789 welcomes the opportunity to address concerns directly wherever possible.